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Esri User Experience Improvement (EUEI) program

The Esri User Experience Improvement (EUEI) program is a voluntary agreement between you and Esri that allows Esri to collect data about how you use ArcGIS Pro. The information is used by software developers to improve the interface and usability of ArcGIS Pro. Some hardware and operating system information is also collected. No information is gathered that can be linked to you as an individual.

Participation in the EUEI program is anonymous and unobtrusive. Software performance is not affected. After your initial agreement, no further action is required on your part.

Data that is collected and not collected

Data about your ArcGIS Pro usage patterns is collected. This includes which commands and tools you use, how often you use them, and how long the application stays open. Some information about your computer, such as your operating system and graphics card, is also collected.

No personal data, such as your IP address or login credentials, is collected. No data is collected about the files and services you use in ArcGIS Pro. No data is collected about your use of products other than ArcGIS products, except for some general information about third-party software that extends ArcGIS.

Note:

Error reporting is not part of the EUEI program. If you experience a software error that causes ArcGIS Pro to stop working, you should send an error report to Esri. Before sending the report, you can preview the information that will be sent.

How the data is stored and uploaded

EUEI files have the extension .euei. The current file and the two most recent files are stored in the application data location on your computer, typically C:\Users\<User Name>\AppData\Local\ESRI\ArcGISPro\EUEI. The file sizes are no more than a few megabytes. The data is periodically uploaded to a web service and sent to Esri.

To help aggregate and prioritize the data, all your EUEI files are identified by a single globally unique identifier (GUID), known as the Report ID. The Report ID is a randomly generated number. It does not identify you as an individual. It simply enables Esri to tell the difference between feedback samples from a hundred users and a hundred samples from a single user.

Participation in the EUEI program

When you install ArcGIS Pro, one of the preliminary steps prompts you to participate in the Esri User Experience Improvement program. By default, the check box to participate is selected. If you don't want to participate, clear the check box before proceeding.

The Esri User Experience Improvement program check box in the installation wizard panel

If you participate at first and later choose to stop participating, you can begin to uninstall ArcGIS Pro and choose to Repair (not Remove) the application. On the Ready to Repair the Program dialog box, clear the participation check box and proceed to install the repair.

Alternatively, if you have administrator privileges on your computer and know how to edit your system registry, you can change the value of the HKEY_LOCAL_MACHINE\Software\ESRI\ArcGISPro\Settings\EnableEUEI registry key from 1 to 0.

For more information, see FAQ: How does the Esri User Experience Improvement program work for ArcGIS Desktop? on the Esri Technical Support site.

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