A cached service layer in your map or scene is in a different projection than the map or scene being shared. The best solution depends on what you are sharing and if the service layer is your basemap.
- Web maps require a basemap in the same coordinate system as the map being shared. All cached service layers in the map must use the same tiling scheme as the basemap.
- Web scenes do not require a basemap, but if a basemap or other cached service layers are included in the scene, they must use the same, valid tiling scheme that matches the spatial reference of the scene. For more information on tiling scheme requirements, see Basemap and elevation layers.
- Change the coordinate system of your map or scene to match the coordinate system of the service layer. If the service layer is acting as your basemap, use the provided default solution in the Sharing pane to automatically change the coordinate system of your map or scene to match the coordinate system of your basemap.
- Alternatively, use the provided solution in the Sharing pane to open the map properties to manually change the coordinate system of your map or scene to match that of your tiling scheme. For more information on setting the coordinate system of your map or scene, see Specify a coordinate system.
- Remove the service layer from the map or scene. In a web map, the basemap must be replaced with another basemap that uses the same coordinate system as your map.
Cached service layers are required to be in the coordinate system of the scene or map. The coordinate system of the map or scene and any cached layers must match because services cannot be reprojected in the map or scene viewer.
In a global scene, the ArcGIS Online/Bing Maps/Google Maps tiling scheme can be used if the scene's coordinate system is set to WGS 84.