Frequently asked questions

Find answers to common questions about ArcGIS Pro.







What are the system requirements for ArcGIS Pro?

The system requirements depend on your ArcGIS Pro version.

How do I get ArcGIS Pro?

There are several ways to get ArcGIS Pro:

How do I update ArcGIS Pro?

When a new version is available, an update notification appears when you start ArcGIS Pro. Click the notification to begin the update process.

Do I need to uninstall the current version of ArcGIS Pro before updating to a new version?

No, you do not need to uninstall ArcGIS Pro before updating to a new version. However, if you have ArcGIS Pro language packs installed, it is recommended that you uninstall them before updating the software.

Are ArcGIS Pro 3.x versions compatible with 2.x versions?

ArcGIS Pro 3.0 was a major release, which means that it is not fully compatible with 2.x versions. See Migration from ArcGIS Pro 2.x to 3.x for more information.

Can I install multiple versions of ArcGIS Pro on the same computer?

No. Only one version of ArcGIS Pro can be installed on a computer at a time.

Can ArcGIS Pro be installed on a computer with a localized operating system?

Yes. It is strongly recommended that you accept the default installation location and not install to a path that includes Unicode characters. If you receive the message Error 1324, The path ???????? contains an invalid character when installing or uninstalling ArcGIS Pro, contact Esri Technical Support.

Is ArcGIS Pro supported in virtualized environments?

As a software administrator, can I block update notifications to prevent users from updating ArcGIS Pro on their own?

Yes. You can block update notifications by making changes to the Windows registry.

As a software administrator, can I control ArcGIS Pro application settings to ensure they are the same for everyone?


Can I use ArcGIS Pro on more than one computer?

It depends on your license type:

  • With a Named User license (the default), you can use ArcGIS Pro on up to three computers at the same time.
  • With a Single Use license, you can use ArcGIS Pro on one authorized computer at a time.
  • With a Concurrent Use license, you can use ArcGIS Pro on one authorized computer at a time, drawing your license from a pool of shared licenses.


If you have a Named User or a Concurrent Use license and you authorize ArcGIS Pro to work offline, you can use the application on a single computer that you authorize for offline use.

How do I start my first ArcGIS Pro session?

To start ArcGIS Pro with a Named User license, sign in to the application with your ArcGIS Online or ArcGIS Enterprise credentials. To start with a Concurrent Use license, specify a license manager. Contact your administrator for the license manager name, if necessary. To start with a Single Use license, complete the authorization process. Contact your administrator for an authorization number, if necessary.

What are the differences between the Basic, Standard, and Advanced license levels?

Most ArcGIS Pro functionality is available with a Basic license. The Standard and Advanced license levels provide additional functionality in areas such as geodatabase management, editing, imagery, and spatial analysis.

How do I know which license level and extensions I have?

You can view your license information on the ArcGIS Pro settings page.

How do I change my license type?

If your software administrator converts your license from Named User to Single Use or Concurrent Use, you can configure ArcGIS Pro to start with a Single Use license or to start with a Concurrent Use license. If your Named User license is moved from an ArcGIS Online organization to an ArcGIS Enterprise organization, you can change your licensing portal.

Can I transfer an ArcGIS Pro Single Use license from one computer to another?

Yes. A Single Use license authorizes one person to use ArcGIS Pro. That person can use the software on one computer at a time, while having it installed on a maximum of two computers. If necessary, you can deauthorize ArcGIS Pro on one computer and authorize it on another computer on which ArcGIS Pro is installed, using the same authorization number or license file. See How To: Deauthorize single use licenses in ArcGIS Pro and Authorize and start ArcGIS Pro with a Single Use license for more information.

If I have a Concurrent Use or Single Use license, can I access web maps, layers, and other content from a portal?

Yes. Access to resources stored in ArcGIS Online and ArcGIS Enterprise is controlled through user types. If you are assigned a user type as part of an organization, you can access resources that are shared with you regardless of which ArcGIS Pro license type you are using.

Can I take my ArcGIS Pro license offline?

Yes, you can take a Named User license offline or take a Concurrent Use license offline. Single Use licenses are enabled for offline use by default, because they are authorized on each computer individually.

How do I return a license that I have taken offline?

On the ArcGIS Pro start page, click the Settings tab Settings and click the Licensing tab to return an offline Named User license or to return an offline Concurrent Use license.

As an ArcGIS organization administrator, how do I assign ArcGIS Pro Named User licenses?

Depending on the type of ArcGIS organization you administer, see Assign ArcGIS Pro licenses in ArcGIS Online or Configure ArcGIS Pro licenses for ArcGIS Enterprise.


To use ArcGIS Pro, organization members must have the Creator or GIS Professional user type. As an administrator, you only assign ArcGIS Pro licenses to the Creator user type. ArcGIS Pro licenses included with the GIS Professional user type are automatically assigned to the user.

As an administrator, can I assign an existing ArcGIS Pro license to a different user?

Yes. If your ArcGIS Pro licenses are Named User licenses, you can manage license assignments through your ArcGIS organization. Removing a license from one organization member makes it available for another member. Licenses for ArcGIS Pro extensions and other apps are managed in the same way. You can also change a member's user type, which may affect their ArcGIS Pro license.


Licenses can only be assigned to organization members whose user type is compatible with an ArcGIS Pro license.

As an administrator, can I move ArcGIS Pro licenses from an ArcGIS Online organization to an ArcGIS Enterprise organization?

If ArcGIS Pro is received as an entitlement through an ArcGIS Desktop license, it is delivered by default as a Named User license to ArcGIS Online. You can move this ArcGIS Pro license to ArcGIS Enterprise by contacting Esri Customer Service or your distributor.

If an ArcGIS Pro license is purchased specifically for ArcGIS Online, it must stay as a Named User license in its current environment.


When moving ArcGIS Pro licenses from ArcGIS Online to ArcGIS Enterprise, the corresponding Creator user types move to ArcGIS Enterprise as well.

As an administrator, can I convert ArcGIS Pro licenses from Named User to a different license type?

ArcGIS Pro licenses that are purchased specifically for ArcGIS Online or ArcGIS Enterprise must stay as Named User licenses in their current environment.

ArcGIS Pro licenses that are received as an entitlement through an ArcGIS Desktop license can be converted to Single Use or converted to Concurrent Use licenses through My Esri as long as you have permission to take licensing actions in My Esri.

The conversion steps are the same whether the ArcGIS Pro licenses are managed in an ArcGIS Online organization or an ArcGIS Enterprise organization.


The ArcGIS Pro Named User license must be converted to a license type (Single Use or Concurrent Use) that matches the corresponding ArcGIS Desktop license. For example, an ArcGIS Pro entitlement based on an ArcGIS Desktop Advanced Single Use license must be converted to an ArcGIS Pro Advanced Single Use license.

If I convert ArcGIS Pro licenses to Concurrent Use or Single Use, can I later convert them back to Named User licenses?

Yes. You can request that licenses be converted back to Named User licenses in My Esri. You can also contact Esri Customer Service or your distributor directly.

Can Named User licenses be converted to Concurrent Use or Single Use licenses if they are checked out for offline use?

No. Offline licenses must be returned to the licensing portal before they can be converted. In addition, the ArcGIS organization administrator must revoke the user's Named User license.

If our maintenance program lapses and our ArcGIS Online subscription expires, am I able to convert Named User licenses to Single Use or Concurrent Use?

Yes. You can convert the licenses and continue to use ArcGIS Pro. However, you will no longer receive software updates, nor will you be able to access web maps and layers from ArcGIS Online. You can renew your maintenance at any time.


What is an ArcGIS Pro project?

An ArcGIS Pro project is a single file, with the extension .aprx, that contains a collection of maps, scenes, layouts, reports, and other items. The project file is associated with a home folder, default geodatabase, and default toolbox, each of which stores different output files created in the project. You can create a project on a local or network drive.

Do I need to create a project every time I start ArcGIS Pro?

No. For tasks such as file management that don't require creating and saving a project, you can start without a project template. Any items you create during your session will be deleted when you close ArcGIS Pro. You have the option to save your work as a project at any time during the session.

Can I save an ArcGIS Pro project to my portal?

You can share maps, scenes, and layers from ArcGIS Pro to your active ArcGIS Online portal. You can also share a project as a project package that can be downloaded and opened by other users. However, you cannot save a project directly to a portal.

Can I publish map services to a stand-alone ArcGIS Server from ArcGIS Pro?

Yes. You can publish services, including map services, geocode services, geoprocessing services, and image services, to a stand-alone ArcGIS Server. Your ArcGIS Pro project must contain a publisher or administrator server connection to a stand-alone instance of ArcGIS Server 10.6 or later.

Can I store my ArcGIS Pro project in Microsoft OneDrive or Google Drive?

Storing projects in OneDrive or Google Drive is not currently supported. See ArcGIS Pro and Cloud Storage Services for more information.

How do I add and remove portal connections in ArcGIS Pro?

On the ArcGIS Pro start page, click the Settings tab Settings and click the Portals tab to manage portal connections.

Can I connect to multiple portals at the same time?

Yes. You can store connections to multiple portals, such as ArcGIS Online and different ArcGIS Enterprise portals. Only one connection can be active at a time; however, you can switch your active portal to add content from different portals to a project.

What is a licensing portal?

The licensing portal is the portal that validates your Named User license when you start ArcGIS Pro. The licensing portal is displayed on both the Licensing tab and the Portals tab on the ArcGIS Pro settings page. It is marked with a key icon Licensing portal. The licensing portal can be different from the active portal. If you have a Single Use or Concurrent Use license, there is no licensing portal.

Can I change the default ArcGIS Pro settings?

Yes. You can change the settings of many project and application options.

How do I change the default location for storing ArcGIS Pro projects?

Open the General options for the application. Click Create projects > On a local or network computer. Under Project location, you can set a default path for storing new projects.

Can I customize the ArcGIS Pro user interface?

Yes, you can customize the ribbon and the Quick Access Toolbar to adapt the user interface to your needs. You can also choose between light and dark application themes.

Are there keyboard shortcuts for common operations?

Yes. You can search for, create, and edit shortcuts on the Keyboard Shortcuts dialog box. You can also refer to the complete list of default ArcGIS Pro keyboard shortcuts.

How do I work with recent projects on the start page?

You can work with recent projects in several ways. You can pin a project, remove it from the list, or show its location in Microsoft File Explorer. You can also sort and find recent projects and display them as tiles with thumbnail images.

Can I work with files and folders on my computer in ArcGIS Pro without creating a folder connection?

Yes. On the Computer tab of the Catalog pane or under the Computer heading Computer of a catalog view, you can access and manage computer items as you do in Microsoft File Explorer.

Can I make folder, database, and server connections permanently available so I don't need to create them again in new projects?

Yes, you can do this in various ways:

Why are the commands on the Map tab unavailable in my project?

If you start ArcGIS Pro without a template, your untitled project contains no maps or scenes. To enable the commands on the Map tab, you must insert a map or scene. If your project contains maps or scenes, but none are open, you must open a closed map or scene.

I moved some datasets on my computer and now the map layers in my project are broken. What should I do?

You can update the data sources for the map layers in your project in various ways.

Is the 3D Analyst extension required to work with 3D maps in ArcGIS Pro?

No. You can navigate, author, edit, and share 3D maps, called scenes in ArcGIS Pro, without the 3D Analyst extension. However, the extension is required to perform advanced 3D analysis and to run most geoprocessing tools in the 3D Analyst toolbox.

Can I create a map without a basemap?

Yes. On the ArcGIS Pro settings page, click Options and open the Map and Scene options. Under Basemap, click None. A basemap layer is required, however, to share a map to the web.

Is it possible to add Bing basemaps to ArcGIS Pro?

Yes. Bing Maps can be used in all ArcGIS products.

Will my custom Conda environments work when I upgrade to a new version of ArcGIS Pro?

Yes, because you can automatically upgrade the environment. With each ArcGIS Pro release, the packages in the default arcgispro-py3 environment are upgraded to include the latest features, bug fixes, and security patches. In the Package Manger, custom environments created with an older version of ArcGIS Pro are detected and can be upgraded for compatibility with the latest version.

If ArcGIS Pro shuts down unexpectedly, can I recover my work?

Yes. ArcGIS Pro automatically backs up your work by default and allows you to recover your project.

Are there resources for troubleshooting ArcGIS Pro performance?


Is there accessibility conformance information available for ArcGIS Pro?

Yes. See the Esri Accessibility Conformance Reports and Esri Legal Accessibility for more information about product conformance to Web Content Accessibility Guidelines (WCAG).

Are accessibility features described in the ArcGIS Pro documentation?

Yes. A general overview of accessible functionality can be found in Accessibility in ArcGIS Pro. Features include keyboard navigation and shortcuts, color vision deficiency simulation, support for screen readers, and the ability to create accessible PDFs.

Is ArcGIS Pro keyboard accessible?

Do you have resources for color vision deficiency?

Yes. In ArcGIS Pro, a Color Vision Deficiency Simulator tool is available, as well as color schemes that are color-blind safe. Enhanced-contrast basemaps are available from the Basemap gallery Basemap.


How do I get help for ArcGIS Pro?

To open the help system, click the View Help button View Help that is always present at the top of the application window. You can also access the online help by opening a web browser to

You can also open the offline and online help from the Help tab on the ribbon.

Can I use the help system if I work offline?

Yes. ArcGIS Pro has both an online help system (the default) and an offline help system. To use the offline help system, download and install it. In the ArcGIS Pro settings, open the General options. Under Help source, choose Offline help from your computer.

How can I quickly find the tools and commands I need in the ArcGIS Pro user interface?

In an open project, you can find tools and commands—including geoprocessing tools—by searching in the Command Search box at the top of the application window. From the list of search results, you can run commands, open tools for further configuration, or open help topics.

Where can I find information on ArcGIS Pro releases?

The product life cycle chart lists all release and retirement dates, and other related information, for ArcGIS Pro 3.3 and earlier versions.

Are there resources available to help me learn ArcGIS Pro?

Yes. You can access learning resources from the start page, the settings page, or the Help tab on the ribbon. Learning resources include tutorials, tutorial series, blog posts, and more.

How do I connect with the ArcGIS Pro community?

You can connect with other users and ask questions in the ArcGIS Pro space in Esri Community.

How do I submit enhancement ideas or report bugs?

Submit ideas for enhancements through ArcGIS Ideas. To report a software bug, contact Esri Technical Support and request a case. To report a problem with an ArcGIS Pro help topic, click the Feedback on this topic link at the bottom of the topic's web page.

As an ArcGIS organization administrator, who do I contact with questions about ArcGIS Pro?

Contact Esri Customer Service or your account manager for licensing questions. Contact Esri Technical Support for technical assistance.

As the primary maintenance contact for my organization, who do I contact with questions about ArcGIS Pro?

Contact your account manager or inside sales representative for licensing questions. Contact Esri Technical Support for help with software downloads, installation, and other technical questions.

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